iMac crasht

beste forumleden,

ik hoop dat iemand hier een antwoord heeft. Vorige week crashte mijn iMac toen ik alleen mijn muis (draadloos) aanraakte. Scherm zwart met tekst in allerlei talen dat wegens een probleem mijn Mac opnieuw opstartte. En dat deed-ie zonder probleem.

Wat wel opvallend was dat alle voorkeuren in Indesign en in het printermenu verdwenen waren. Maar voor de rest geen problemen.

Vandaag crashte de Mac weer (zette een nummer in Spotify aan). Zwart scherm maar zonder tekst. Na het opstarten een panel met ‘wegens een probleem start de Mac opnieuw op’. Vervolgens een logbestand (waar ik niets van begrijp) en na 30 seconden verdween het logbestand van het scherm (rarara hoe kan dit, ik heb in Console nog gekeken maar hoe dat werkt begrijp ik ook niet).

Vervolgens Schijfhulpprogramma gedraaid (controleer schijf), alles ok (groene tekst). Daarna controleer schijfbevoegdheden (veel opmerkingen, misschien Herstel schijfbevoegdheden draaien?).

Daarna nog Malwarebytes gedraaid, ook geen problemen. Vervolgens Etrecheck, kan iemand hier wijs uit worden?

Problem description:

iMac crashes

EtreCheck version: 2.1.8 (121)

Report generated 22 april 2020 16:42:52 CEST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: :information_source:

iMac (27-inch, Late 2013) (Technical Specifications)

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

4 GB DDR3 1600 MHz ok

BANK 1/DIMM1

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: :information_source:

NVIDIA GeForce GT 755M - VRAM: 1024 MB

iMac 2560 x 1440

PLE2607WSD 1920 x 1200 @ 59 Hz

System Software: :information_source:

OS X 10.10.5 (14F2511) - Time since boot: 2:55:20

Disk Information: :information_source:

APPLE SSD SD0128F disk0 : (121,33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 1.11 TB (472.11 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online

APPLE HDD ST1000DM003 disk1 : (1 TB)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 1.11 TB (472.11 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online

USB Information: :information_source:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

HP Deskjet F2200 series

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Firewire Information: :information_source:

WD My Book 800mbit - 800mbit max

disk3s1 (disk3s1) <not mounted> : 32 KB

Backup 1 (disk3s3) /Volumes/Backup 1 : 1.00 TB (209.16 GB free)

Thunderbolt Information: :information_source:

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Configuration files: :information_source:

/etc/hosts - Count: 58

Gatekeeper: :information_source:

Mac App Store and identified developers

Kernel Extensions: :information_source:

/Applications/Toast 9 Titanium/Toast Titanium.app

[not loaded] com.elgato.driver.Pluto2 (1.1) [Click for support]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]

[not loaded] com.roxio.TDIXController (1.7) [Click for support]

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (4740 - SDK 10.11) [Click for support]

[loaded] com.avira.kext.FileAccessControl (1.2.5 - SDK 10.9) [Click for support]

[not loaded] com.getdropbox.dropbox.kext (1.10.3 - SDK 10.14) [Click for support]

[loaded] com.sophos.kext.oas (9.7.4 - SDK 10.12) [Click for support]

[loaded] com.sophos.nke.swi (9.7.15 - SDK 10.12) [Click for support]

/System/Library/Extensions

[not loaded] com.sony.driver.prs2 (1.0.2d1) [Click for support]

Launch Agents: :information_source:

[running] at.obdev.LittleSnitchUIAgent.plist [Click for support]

[unknown] com.abnamro.becwssvr.plist [Click for support]

[unknown] com.abnamro.becwsupa.plist [Click for support]

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.CS4ServiceManager.plist [Click for support]

[loaded] com.adobe.CS5ServiceManager.plist [Click for support]

[loaded] com.avira.antivirus.general.agent.plist [Click for support]

[loaded] com.avira.antivirus.gjallarhorn.plist [Click for support]

[loaded] com.avira.antivirus.iris.notify.plist [Click for support]

[loaded] com.avira.antivirus.iris.plist [Click for support]

[loaded] com.avira.antivirus.notifications.agent.plist [Click for support]

[loaded] com.avira.antivirus.odscan.default.plist [Click for support]

[loaded] com.avira.antivirus.scheduler.agent.plist [Click for support]

[loaded] com.avira.antivirus.stats.plist [Click for support]

[running] com.avira.antivirus.systray.plist [Click for support]

[loaded] com.avira.antivirus.telemetry.agent.plist [Click for support]

[loaded] com.avira.antivirus.update.default.plist [Click for support]

[running] com.avira.helper.avstats.plist [Click for support]

[failed] com.avira.servicehub.license.plist [Click for support] [Click for details]

[loaded] com.avira.servicehub.license.poll.plist [Click for support]

[failed] com.epson.esua.launcher.plist [Click for support] [Click for details]

[failed] com.epson.ews.launcher.plist [Click for support] [Click for details]

[loaded] com.microsoft.update.agent.plist [Click for support]

[not loaded] com.sony.ReaderDesktop.RunReaderDesktop.plist [Click for support]

[running] com.sophos.agent.plist [Click for support]

[running] com.sophos.uiserver.plist [Click for support]

Launch Daemons: :information_source:

[running] at.obdev.littlesnitchd.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.adobe.versioncueCS4.plist [Click for support]

[loaded] com.avira.antivirus.dbcleaner.plist [Click for support]

[running] com.avira.helper.watchdox.plist [Click for support]

[loaded] com.bombich.ccchelper.plist [Click for support]

[loaded] com.malwarebytes.HelperTool.plist [Click for support]

[loaded] com.microsoft.autoupdate.helper.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Click for support]

[unknown] com.microsoft.OneDriveUpdaterDaemon.plist [Click for support]

[running] com.nalpeiron.netpro.plist [Click for support]

[running] com.sophos.common.servicemanager.plist [Click for support]

User Launch Agents: :information_source:

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[…].plist [Click for support]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.google.keystone.xpcservice.plist [Click for support]

[not loaded] com.linotype.FontFolderProtector.plist [Click for support]

User Login Items: :information_source:

Sync Programma (/Applications/Sync.app)

Internet Plug-ins: :information_source:

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

FlashPlayer-10.6: Version: 32.0.0.363 - SDK 10.12 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 32.0.0.363 - SDK 10.12 [Click for support]

AdobePDFViewer: Version: 9.3.0 [Click for support]

Default Browser: Version: 600 - SDK 10.10

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

SharePointBrowserPlugin: Version: 14.2.4 - SDK 10.6 [Click for support]

nplastpass: Version: 3.1.21 [Click for support]

Silverlight: Version: 5.1.50709.0 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

User internet Plug-ins: :information_source:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

ZoomUsPlugIn: Version: 4.1.28165.0716 - SDK 10.12 [Click for support]

Safari Extensions: :information_source:

LastPass

3rd Party Preference Panes: :information_source:

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

FAPPreferences [Click for support]

Time Machine: :information_source:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.11 TB Disk used: 639.71 GB

Destinations:

My Book_backup [Local]

Total size: 699.72 GB

Total number of backups: 5

Oldest backup: 2020-03-19 16:04:21 +0000

Last backup: 2020-04-16 15:28:27 +0000

Size of backup disk: Too small

Backup size 699.72 GB < (Disk used 639.71 GB X 3)

Backup 1 [Local]

Total size: 1.00 TB

Total number of backups: 40

Oldest backup: 2019-12-02 08:38:06 +0000

Last backup: 2020-04-22 14:09:07 +0000

Size of backup disk: Too small

Backup size 1.00 TB < (Disk used 639.71 GB X 3)

Top Processes by CPU: :information_source:

6% WindowServer

4% usernoted

1% coreaudiod

0% sync-taskbar.exe

0% fontd

Top Processes by Memory: :information_source:

1.19 GB Finder

653 MB Adobe InDesign CS6

515 MB mds_stores

515 MB SophosScanD

481 MB Google Chrome

Virtual Memory Information: :information_source:

3.83 GB Free RAM

8.29 GB Active RAM

3.53 GB Inactive RAM

1.53 GB Wired RAM

4.26 GB Page-ins

0 B Page-outs

Diagnostics Information: :information_source:

Apr 22, 2020, 03:48:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-22-154811_[redacted].crash

Apr 22, 2020, 01:57:31 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2020-04-22-135731_[redacted].crash

Apr 22, 2020, 01:57:25 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2020-04-22-135725_[redacted].crash

Apr 22, 2020, 01:48:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-22-134811_[redacted].crash

Apr 22, 2020, 01:46:41 PM /Library/Logs/DiagnosticReports/cleanup_installer_2020-04-22-134641_[redacted].crash

Apr 22, 2020, 01:46:38 PM /Library/Logs/DiagnosticReports/Kernel_2020-04-22-134638_[redacted].panic [Click for details]

Apr 22, 2020, 01:46:37 PM Self test - passed

Apr 22, 2020, 01:04:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-22-130444_[redacted].crash

Apr 22, 2020, 11:04:44 AM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-22-110444_[redacted].crash

Apr 22, 2020, 09:04:44 AM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-22-090444_[redacted].crash

Apr 22, 2020, 09:03:29 AM /Library/Logs/DiagnosticReports/cleanup_installer_2020-04-22-090329_[redacted].crash

Apr 21, 2020, 05:13:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-21-171311_[redacted].crash

Apr 21, 2020, 03:13:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-21-151310_[redacted].crash

Apr 21, 2020, 02:06:02 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe InDesign CS6_2020-04-21-140602_[redacted].crash

Apr 21, 2020, 02:04:49 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe InDesign CS6_2020-04-21-140449_[redacted].crash

Apr 21, 2020, 01:13:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-21-131310_[redacted].crash

Apr 21, 2020, 11:13:11 AM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-21-111311_[redacted].crash

Apr 21, 2020, 09:20:51 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2020-04-21-092051_[redacted].crash

Apr 21, 2020, 09:20:44 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2020-04-21-092044_[redacted].crash

Apr 21, 2020, 09:13:11 AM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-21-091311_[redacted].crash

Apr 21, 2020, 09:11:56 AM /Library/Logs/DiagnosticReports/cleanup_installer_2020-04-21-091156_[redacted].crash

Apr 20, 2020, 03:40:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-20-154044_[redacted].crash

Apr 20, 2020, 01:40:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-20-134044_[redacted].crash

Apr 20, 2020, 09:32:11 AM /Users/[redacted]/Library/Logs/DiagnosticReports/servicehubd_2020-04-20-093211_[redacted].crash

Apr 20, 2020, 09:30:54 AM /Library/Logs/DiagnosticReports/cleanup_installer_2020-04-20-093054_[redacted].crash

Apr 17, 2020, 10:12:01 AM /Library/Logs/DiagnosticReports/Kernel_2020-04-17-101201_[redacted].panic [Click for details]

Heb je Diagnostische informatie Apple al een keer laten controleren op hardwareproblemen? Geeft de test geen problemen, dan kunnen we problemen met de hardware uitsluiten: https://support.apple.com/nl-nl/HT202731

Je hebt nogal de nodige rotzooi op je Mac geinstalleerd.

 

Beste advies is om een backup van je data te maken, de schijf te wissen en macOS opnieuw schoon te installeren. Dat ben je in een avond tijd weer up and running.

meest crashes lijken te maken te hebben met de Avira AV software, en ook met je fonts zit er iets niet lekker denk ik. … en hoezo twee AV oplossingen op 1 machine?

Maar de tip van BigZ snijdt het meeste hout.

 

Hi Aj,

goeie tip en TheBigZ, waarschijnlijk mijn volgende stap.

Bedankt alleen voor meedenken!

Hi Aj,

goeie tip en TheBigZ, waarschijnlijk mijn volgende stap.

Bedankt allen voor meedenken!