MacBook Pro 13" 2020 - grafische problemen + traag

Vorige week heb ik een MacBook Pro 13" 2020 gekocht met 16GB RAM en 1TB SSD, ter vervanging van een MacBook Pro uit 2018 (8GB RAM en 500 SSD) met het afschuwelijke toetsenbord. Via TimeMachine alle inhoud van de oude overgezet. Onmiddellijk begonnen problemen die vooral grafisch lijken te zijn:

  • YouTube heeft de MacBook eenmaal doen crashen in Safari
  • Filmpjes openen op andere websites dan YouTube gaat vaak heel moeizaam (traag, geluid en beeld niet synchroon, of er komt helemaal niks), zowel in Safari als Chrome
  • Websites laden in Safari maar ook in Chrome duurt vaak abnormaal lang, of ze laden onvolledig, of ze laden maar geen enkele link doet het (lijkt gewone tekst, klikken onmogelijk)
  • Ook andere programma's werken niet altijd naar behoren (net wilde GIMP onmogelijk een afbeelding resizen via de crop-functie)
  • Soms begint de ventilator ook absurd hard te draaien terwijl ik niet veel open heb staan (dat deed de MacBook 2018 veel minder vaak)
Zijn er nog mensen met dergelijke ervaringen? Wat kan ik best doen? Terugsturen, hopen op een of andere update?

Maak eens een etrecheck rapport en post de resultaten hier:

http://www.etrecheck.com

Apple support bellen.

<p class="cite">Kwadraatje op 23 mei 2020 om 11:39</p> Maak eens een etrecheck rapport en post de resultaten hier:

http://www.etrecheck.com


Ik heb dat es gedaan maar ik geraak daar niet wijs uit. Performance is alleszins excellent… Hier is het rapport:

EtreCheckPro version: 6.2.6 (6C020)

Report generated: 2020-05-23 13:24:26

Download EtreCheckPro from https://etrecheck.com

Runtime: 2:46

Performance: Excellent

Problem: Apps are crashing

Major Issues: None

Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

Apps crashing - There have been numerous app crashes.

Apps hanging - There have been numerous app hangs.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.

System modifications - There are a large number of system modifications running in the background.

Limited drive access - More information may be available with Full Drive Access.

Kernel extensions present - This machine has kernel extensions that may not work in the future.

Hardware Information:
MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports)

MacBook Pro Model: MacBookPro16,2

2 GHz Quad-Core Intel Core i5 (i5-1038NG7) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/ChannelA-DIMM0 - 8 GB LPDDR4 3733

BANK 2/ChannelB-DIMM0 - 8 GB LPDDR4 3733

Battery: Health = Normal - Cycle count = 10

Video Information:
Intel Iris Plus Graphics - VRAM: 1536 MB

Color LCD (built-in) 2880 x 1800

Thunderbolt Display 2560 x 1440

Drives:
disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [APFS Container] 1.00 TB

disk1 [APFS Virtual drive] 1.00 TB (Shared by 5 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 11.00 GB used)

disk1s2 - M************ Data (APFS) [APFS Virtual drive] (Shared - 381.29 GB used)

disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used)

disk1s4 - Recovery (APFS) [Recovery] (Shared - 542 MB used)

disk1s5 - VM (APFS) [APFS VM] (Shared - 4.29 GB used)

Mounted Volumes:
disk1s1 - Macintosh HD

1.00 TB (Shared - 11.00 GB used, 602.83 GB free)

APFS

Mount point: /

Encrypted

Read-only: Yes

disk1s2 - M************ Data [APFS Virtual drive]

1.00 TB (Shared - 381.29 GB used, 602.83 GB free)

APFS

Mount point: /System/Volumes/Data

Encrypted

disk1s4 - Recovery [Recovery]

1.00 TB (Shared - 542 MB used, 602.83 GB free)

APFS

Mount point: /Volumes/Recovery

disk1s5 - VM [APFS VM]

1.00 TB (Shared - 4.29 GB used, 602.83 GB free)

APFS

Mount point: /private/var/vm

Encrypted

Network:
Interface en7: Display Ethernet

Interface fw0: Display FireWire

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

Interface bridge0: Thunderbolt Bridge 2

iCloud Quota: 38.41 GB available

System Software:
macOS Catalina 10.15.4 (19E2269)

Time since boot: About 3 days

Notifications:

WhatsApp.app

4 notifications

Postbox.app

one notification

Security:
Gatekeeper: App Store and identified developers

System Integrity Protection: Enabled

Antivirus software: Apple and Avast

Unsigned Files:
Launchd: /Library/LaunchDaemons/com.avast.update.plist

Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist

Executable: /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avast.userinit.plist

Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.init.plist

Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist

Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist

Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist

Executable: /Library/Application Support/Citrix Receiver/ctxusbd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist

Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400

Details: Exact match found in the whitelist - probably OK

Running app: /private/var/folders/c3/4cn4zkn17hj1_c6shm77zcpc0000gn/T/AppTranslocation/31F7BFFE-9D19-4CFF-A294-A6074A6F72AB/d/van Dale.app/Contents/MacOS/van Dale

Running app: /Applications/FocusWriter.app/Contents/MacOS/FocusWriter -psn_0_118813

Plugin: /Library/Audio/Plug-Ins/HAL/EcammAudioLoader.plugin

Apps: 100

Kernel Extensions:
/Applications/Avast.app

[Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12)

[Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12)

/Applications/Parallels Desktop.app

[Not Loaded] prl_hypervisor.kext (Parallels International GmbH, 15.1.3 47255 - SDK 10.9)

[Not Loaded] prl_netbridge.kext (Parallels International GmbH, 15.1.3 47255 - SDK 10.9)

[Not Loaded] prl_usb_connect.kext (Parallels International GmbH, 15.1.3 47255 - SDK 10.9)

[Not Loaded] prl_vnic.kext (Parallels International GmbH, 15.1.3 47255 - SDK 10.9)

System Launch Agents:
[Not Loaded] 17 Apple tasks

[Loaded] 155 Apple tasks

[Running] 141 Apple tasks

System Launch Daemons:
[Not Loaded] 35 Apple tasks

[Loaded] 165 Apple tasks

[Running] 136 Apple tasks

[Other] One Apple task

Launch Agents:
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-10)

[Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2020-04-14)

[Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2020-05-13)

[Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2019-04-03)

[Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2019-04-03)

[Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2019-04-03)

[Running] com.fujitsu.pfu.ScanSnap.AOUMonitor.plist (PFU LIMITED - installed 2020-01-17)

[Running] com.fujitsu.pfu.SshRegister.plist (PFU LIMITED - installed 2020-03-18)

[Running] com.fujitsu.pfu.SshResident.plist (PFU LIMITED - installed 2020-03-18)

[Running] com.fujitsu.pfu.SshSCloudWatch.plist (PFU LIMITED - installed 2020-03-18)

[Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-05-14)

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22)

[Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-09-22)

[Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-09-22)

Launch Daemons:
[Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21)

[Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21)

[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-21)

[Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2020-04-14)

[Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2020-04-14)

[Loaded] com.avast.init.plist (? fe750b9b - installed 2020-05-13)

[Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2020-05-13)

[Loaded] com.avast.update.plist (? f4a2548f - installed 2020-05-13)

[Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2019-04-03)

[Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-14)

[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-10-22)

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22)

[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-10-14)

[Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-02-12)

[Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-09-11)

[Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-09-22)

[Loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2020-03-10)

User Launch Agents:
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22)

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11)

[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11)

[Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-04-23)

[Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-04-23)

[Other] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 0 - installed 2012-12-04)

User Login Items:
[Not Loaded] ClockifyDesktopHelper (COING Inc. - installed 2020-03-12)

Modern Login Item

/Applications/Clockify Desktop.app/Contents/Library/LoginItems/ClockifyDesktopHelper.app

[Running] Dropbox (Dropbox, Inc. - installed 2020-05-12)

Application

/Applications/Dropbox.app

[Running] OneDrive (Microsoft Corporation - installed 2020-05-14)

Application

/Applications/OneDrive.app

[Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-05-14)

Modern Login Item

/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

[Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-05-14)

Modern Login Item

/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

[Not Loaded] StartUpHelper (Spotify - installed 2019-12-30)

Modern Login Item

/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

[Not Loaded] TadamLauncher (App Store - installed 2018-10-22)

Modern Login Item

/Applications/Tadam.app/Contents/Library/LoginItems/TadamLauncher.app

[Running] Tresorit (Tresorit Kft - installed 2020-05-19)

Application

/Applications/Tresorit.app

[Running] Tresorit Extension Helper (Tresorit Kft - installed 2020-05-19)

Modern Login Item

/Applications/Tresorit.app/Contents/Library/LoginItems/com.tresorit.mac.ExtensionHelper.app

[Running] WhatsApp (WhatsApp Inc. - installed 2020-05-20)

Application

/Applications/WhatsApp.app

Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-05-23)

CitrixICAClientPlugIn: 19.3.1 (Citrix Systems, Inc. - installed 2019-04-29)

AdobePDFViewer: 20.009.20065 (Adobe Systems, Inc. - installed 2020-05-23)

ZoomUsPlugIn: 4.6.12 (20615.0421) (Zoom Video Communications, Inc. - installed 2020-04-24)

User Internet Plug-ins:
ZoomUsPlugIn: 4.6.9 (19273.0402) (Zoom Video Communications, Inc. - installed 2020-04-03)

Audio Plug-ins:
ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-03-21)

EcammAudioLoader: 1.0.4 (? - installed 2019-10-21)

Safari Extensions:
“Open In” button for Internet Explorer (Parallels International GmbH - installed 2020-03-02)

Time Machine:
Time Machine information not available without Full Drive Access.

2 local snapshots

Oldest local snapshot: 2020-05-22 15:39:53

Last local snapshot: 2020-05-23 09:58:05

One other local snapshot

Performance:
System Load: 1.81 (1 min ago) 2.25 (5 min ago) 2.35 (15 min ago)

Nominal I/O speed: 0.81 MB/s

File system: 17.46 seconds

Write speed: 2828 MB/s

Read speed: 2595 MB/s

CPU Usage Snapshot:
Type Overall

System: 4 %

User: 6 %

Idle: 90 %

Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)

WindowServer 26.06 % (Apple)

EtreCheckPro 21.70 % (Etresoft, Inc.)

kernel_task 12.16 % (Apple)

postbox 11.74 % (Postbox, Inc.)

WhatsApp 0.60 % (WhatsApp Inc.)

Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)

EtreCheckPro 577 MB (Etresoft, Inc.)

postbox 405 MB (Postbox, Inc.)

WhatsApp 374 MB (WhatsApp Inc.)

WhatsApp Helper (Renderer) 333 MB (WhatsApp Inc.)

com.apple.WebKit.WebContent (3) 268 MB (Apple)

Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)

mDNSResponder 18 MB / 3 MB (Apple)

Dropbox 2 MB / 1 MB (Dropbox, Inc.)

UserEventAgent 450 KB / 624 KB (Apple)

biometrickitd 439 KB / 84 KB (Apple)

lskdd 416 KB / 106 KB (Apple)

Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)

WindowServer 10 (Apple)

postbox 6 (Postbox, Inc.)

corebrightnessd 1 (Apple)

com.apple.AmbientDisplayAgent 0 (Apple)

SshImgMonitor 0 (PFU LIMITED)

Virtual Memory Information:
Physical RAM: 16 GB

Free RAM: 1.79 GB

Used RAM: 10.13 GB

Cached files: 4.08 GB

Available RAM: 5.87 GB

Swap Used: 1.58 GB

Software Installs (past 30 days):
Install Date Name (Version)

2020-05-17 MRTConfigData (1.60)

2020-05-17 XProtectPlistConfigData (2121)

2020-05-17 Gatekeeper Configuration Data (181)

2020-05-18 Numbers (10.0)

2020-05-18 Pages (10.0)

2020-05-18 Keynote (10.0)

2020-05-23 Adobe Acrobat Reader DC (20.009.20065) (20.009.20065)

Clean up:
~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist

/Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent

Executable not found

Diagnostics Information (past 7-30 days):
2020-05-22 15:29:48 Wordfast Pro.app - Crash (2 times)

Executable: /Applications/Wordfast Pro.app

Details:

abort() called

 

2020-05-21 10:21:42 Google Chrome.app - Hang (4 times)

Executable: /Applications/Google Chrome.app

2020-05-20 09:43:20 com.apple.photos.ImageConversionService - High CPU Use (5 times)

Executable: /System/Library/PrivateFrameworks/MediaConversionService.framework/Versions/A/XPCServices/com.apple.photos.ImageConversionService.xpc/Contents/MacOS/com.apple.photos.ImageConversionService

2020-05-20 07:57:13 signpost_reporter - High CPU Use (3 times)

Executable: /usr/libexec/signpost_reporter

2020-05-19 22:10:23 mediaremoted - Crash

Executable: /System/Library/PrivateFrameworks/MediaRemote.framework/Support/mediaremoted

Details:

objc_msgSend() selector name: class

dyld3 mode

 

2020-05-19 11:44:55 photolibraryd - High CPU Use (3 times)

Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd

Details:

dyld3 mode

PLPhotoLibrary transaction: CPL library

Assertion failed: (0), function executeVME, file /AppleInternal/BuildR

oot/Library/Caches/com.apple.xbs/Sources/AppleGVA/AppleGVA-76.12/Sourc

es/Interface/Branch/Branch_Encoder/Branch_Encoder1/branch_Encoder1_INT

EL.cpp, line 1010.

 

2020-05-19 11:43:51 WindowServer - Crash

Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer

Details:

StartTime:2020-05-18 14:52:18

GPU:IG

MetalDevice for accelerator(0x4c33): 0x7ffa1ab18d28 (MTLDevice: 0x1067

e2000)

IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleInt

elFramebuffer@0

IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleInt

elFramebuffer@1

Assertion failed: (0), function setParam, file /AppleInternal/BuildRoo

t/Library/Caches/com.apple.xbs/Sources/AppleGVA/AppleGVA-76.12/Sources

/Interface/Flow/Flow_PP0/flow_PP0_core.cpp, line 528.

 

2020-05-19 11:00:07 VTEncoderXPCService - High CPU Use

Executable: /System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTEncoderXPCService.xpc/Contents/MacOS/VTEncoderXPCService

2020-05-18 14:45:39 Photo Booth.app - Hang (4 times)

Executable: /System/Applications/Photo Booth.app

Details:

dyld3 mode

*** Terminating app due to uncaught exception 'NSInternalInconsistency

Exception’, reason: '+[QCImageManager _maximumAvailableMemoryForRender

erID:]: Inconsistent state’

terminating with uncaught exception of type NSException

abort() called

 

2020-05-17 21:49:22 Avast.app - High CPU Use

Executable: /Applications/Avast.app

2020-05-17 21:31:49 backupd - High CPU Use

Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

2020-05-17 18:35:43 accountsd - Crash (2 times)

Executable: /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd

Details:

Event history:

(

"Error Domain=NSCocoaErrorDomain Code=512 "Het bestand kan niet worde

n bewaard." UserInfo={reason=Failed to create file; code = 2}"

)

*** Terminating app due to uncaught exception 'NSInternalInconsistency

Exception’, reason: 'Unexpected number of persistent stores (0), expec

ted 1’

abort() called

terminating with uncaught exception of type NSException

 

End of report

Zo te zien worden foto’s en video’s naar iCloud geüploaded. En als het om grote hoeveelheden gaat, kan daar best een hele tijd overheen gaan. Check even in Voorkeuren -> iCloud wat ie precies aan het uitvreten is. Ook kan Avast de boel ophouden: tijdelijk even uitzetten kan geen kwaad in elk geval.

Oh, en is dat WordFast compatibel met macOS Catalina?

Bedankt!

De iCloud-bibliotheek is inderdaad nogal omvangrijk (het zal eerder omgekeerd zijn: van de cloud naar deze MacBook, en hij was ook een hele tijd bezig met gezichtsherkenning - blijkbaar moeten de mappen daarvoor opnieuw lokaal samengesteld worden).

WordFast is inderdaad compatibel en werkt prima.

Ik zal het nog even aankijken hoe het verder evolueert…