Problemen met video afspelen

Als mijn MBP een tijdje aanstaat dan kan ik geen video meer afspelen.

Dit probleem doet zich voor bij Quicktime VLC , PremierePro en ook op Youtube.
Als ik opnieuw opstart dan werkt het weer maar na een tijdje ontstaat het weer.

Heeft iemand hier ervaring mee of een tip waar ik naar moet zoeken om het op te lossen?

Catalina:

Hardwareoverzicht:

Modelnaam: MacBook Pro

Modelaanduiding: MacBookPro11,3

Processornaam: Quad-Core Intel Core i7

Processorsnelheid: 2,8 GHz

Aantal processors: 1

Totale aantal cores: 4

L2-cache (per core): 256 KB

L3-cache: 6 MB

Hyperthreading-technologie: Ingeschakeld

Geheugen: 16 GB

Opstart-ROM-versie: 158.0.0.0.0

SMC-versie (systeem): 2.19f12

Word je MacBook Pro (Mid 2014) dan heel warm?

 

Kun je een EtreCheck overzicht plaatsen?
https://www.etrecheck.com

Wat zijn de symptomen dan precies? Gaat het beeld haperen? Laat eens tegelijk met de video activiteitenweergave eens meedraaien. Als je geheugendruk erg groot is (rood dus) terwijl er geen andere geheugen vretende programma’s open zijn is er kennelijk sprake van een memory leak want een video afspelen (dit in tegenstelling tot editen) zou vandaag de dag geen probleem meer mogen zijn.

EtreCheck version: 6.2.2 (6C004)

Report generated: 2020-03-13 23:01:11

Download EtreCheckPro from https://etrecheck.com

Runtime: 2:28

Performance: Excellent

Problem: Other problem

Major Issues:
Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Gatekeeper disabled - Gatekeeper security protection is disabled. This computer is at risk of malware infection.

Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.

More than one antivirus app - This machine has multiple antivirus apps installed.

Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

High battery cycle count - Your battery may be losing capacity.

Apps crashing - There have been numerous app crashes.

Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.

System modifications - There are a large number of system modifications running in the background.

32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.

Kernel extensions present - This machine has kernel extensions that may not work in the future.

Hardware Information:
MacBook Pro (Retina, 15-inch, Mid 2014)

MacBook Pro Model: MacBookPro11,3

1 2,8 GHz Quad-Core Intel Core i7 (i7-4980HQ) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1600

BANK 1/DIMM0 - 8 GB DDR3 1600

Battery: Health = Normal - Cycle count = 947

Video Information:
Intel Iris Pro - VRAM: 1536 MB

NVIDIA GeForce GT 750M - VRAM: 2 GB

Color LCD (built-in) 2880 x 1800

Drives:
disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 500.07 GB

disk1 [APFS Virtual drive] 500.07 GB (Shared by 5 volumes)

disk1s1 - M*********************s (APFS) [APFS Virtual drive] (Shared - 392.68 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 129 MB used)

disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.56 GB used)

disk1s4 - VM (APFS) [APFS VM] (Shared - 12.89 GB used)

disk1s5 - Macintosh HD (APFS) (Shared - 11.00 GB used)

Mounted Volumes:
disk1s1 - M*********************s [APFS Virtual drive]

500.07 GB (Shared - 392.68 GB used, 105.00 GB available, 81.65 GB free)

APFS

Mount point: /System/Volumes/Data

Encrypted

disk1s4 - VM [APFS VM]

500.07 GB (Shared - 12.89 GB used, 81.65 GB free)

APFS

Mount point: /private/var/vm

disk1s5 - Macintosh HD

500.07 GB (Shared - 11.00 GB used, 105.00 GB available, 81.65 GB free)

APFS

Mount point: /

Encrypted

Read-only: Yes

disk2s2 - A*****************************7

2.42 GB (1.84 GB used, 578 MB free)

Mac OS Extended

Disk Image

Mount point: /Volumes/A*****************************7

Owners enabled: No

Read-only: Yes

Network:
Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en4: iPhone

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 133 MB available

System Software:
macOS Catalina 10.15.3 (19D76)

Time since boot: About a day

Notifications:

Creative Cloud.app

one notification

Firefox.app

16 notifications

Google Chrome.app

17 notifications

WhatsApp.app

one notification

EtreCheckPro.app

one notification

AVGAntivirus.app

2 notifications

Security:
Gatekeeper: Anywhere

System Integrity Protection: Enabled

Antivirus software: AVG, CleanMyMac, and Malwarebytes

Unsigned Files:
Launchd: /Library/LaunchDaemons/com.avg.init.plist

Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist

Executable: /Library/Application Support/AVGAntivirus/autouninstall/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avg.update.plist

Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist

Executable: /Library/Application Support/Citrix Receiver/ctxusbd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist

Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist

Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/com.avg.hub.schedule.plist

Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avg.userinit.plist

Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Plugin: /Library/Audio/Plug-Ins/HAL/Apowersoft Audio Device New.driver

Preference Pane: ~/Library/PreferencePanes/Perian.prefPane

Apps: 49

32-bit Applications:
21 32-bit apps

Kernel Extensions:
/Applications/AVGAntivirus.app

[Loaded] AVGFileShield.kext (AVG Technologies CZ, s.r.o., 4.0.0 - SDK 10.12)

[Loaded] AVGPacketForwarder.kext (AVG Technologies CZ, s.r.o., 2.1 - SDK 10.12)

/Applications/Apowersoft Mac Audio Recorder.app

[Not Loaded] Apowersoft_AudioDevice.kext (Apowersoft Limited, 1.6.7 - SDK 10.11)

/Library/Application Support/Citrix Receiver

[Not Loaded] CitrixGUSB.kext (Citrix Systems, Inc., 19.12.0 - SDK 10.9)

/Library/Extensions

[Not Loaded] SamsungPortableSSDDriver.kext (Samsung Electronics, 1.5.03 - SDK 10.7)

[Not Loaded] SamsungPortableSSDDriverX.kext (Samsung Electronics, 1.5.09 - SDK 10.12)

System Launch Agents:
[Not Loaded] 16 Apple tasks

[Loaded] 170 Apple tasks

[Running] 124 Apple tasks

[Other] One Apple task

System Launch Daemons:
[Not Loaded] 35 Apple tasks

[Loaded] 183 Apple tasks

[Running] 117 Apple tasks

[Other] One Apple task

Launch Agents:
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-10-18)

[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-25)

[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-25)

[Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2020-01-08)

[Loaded] com.avg.userinit.plist (? 3ed33f6f - installed 2020-01-08)

[Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2019-12-10)

[Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2019-12-10)

[Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2019-12-10)

[Other] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11)

[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11)

[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-11-18)

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-02-01)

Launch Daemons:
[Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-03-13)

[Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-25)

[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-02-25)

[Not Loaded] com.avg.hub.schedule.plist (? a81c8beb - installed 2020-01-08)

[Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2020-01-08)

[Loaded] com.avg.init.plist (? b7d61217 - installed 2020-01-08)

[Loaded] com.avg.uninstall.plist (? 70fb3cd - installed 2020-01-08)

[Loaded] com.avg.update.plist (? 3d634b49 - installed 2020-01-08)

[Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2018-04-28)

[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-11)

[Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2020-01-07)

[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-01-07)

[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-11-18)

[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2019-10-17)

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-02-01)

[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04)

[Loaded] com.piriform.ccleaner.CCleanerAgent.plist (Piriform Ltd - installed 2020-01-12)

User Launch Agents:
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-25)

User Login Items:
[Not Loaded] BatteryHealthHelper (App Store - installed 2019-10-19)

Modern Login Item

/Applications/Battery Health.app/Contents/Library/LoginItems/BatteryHealthHelper.app

[Not Loaded] DashlaneAutoStartHelper (App Store - installed 2020-01-31)

Modern Login Item

/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper.app

[Running] P72E3GC48.com.dashlane.DashlaneAgent (App Store - installed 2020-01-31)

Modern Login Item

/Applications/Dashlane.app/Contents/Library/LoginItems/P72E3GC48.com.dashlane.DashlaneAgent.app

[Running] Dropbox (Dropbox, Inc. - installed 2020-03-04)

Application

/Applications/Dropbox.app

[Running] Google Chrome (Google, Inc. - installed 2020-03-03)

Application

/Applications/Google Chrome.app

[Running] HandShakerAgent (App Store - installed 2019-11-10)

Modern Login Item

/Applications/HandShaker.app/Contents/Library/LoginItems/HandShakerAgent.app

[Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2019-10-17)

Modern Login Item

/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

[Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2019-10-17)

Modern Login Item

/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

[Loaded] StartUpHelper (Spotify - installed 2020-02-23)

Modern Login Item

/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

[Not Loaded] WhatsApp Login Helper (App Store - installed 2020-03-04)

Modern Login Item

/Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

[Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2020-01-22)

Modern Login Item

/Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app

[Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2018-11-18)

Modern Login Item

~/Downloads/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app

[Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-17)

Application

~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app

Internet Plug-ins:
FlashPlayer-10.6: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-11)

Flash Player: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-11)

CitrixICAClientPlugIn: 19.12.0 (Citrix Systems, Inc. - installed 2020-01-22)

AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-10-18)

Audio Plug-ins:
Apowersoft Audio Device New: 1.0.1.0 (? - installed 2020-01-01)

Safari Extensions:
Dashlane (App Store - installed 2020-01-31)

MKPlayer (App Store - installed 2019-11-19)

3rd Party Preference Panes:
Flash Player (Adobe Systems, Inc. - installed 2020-02-25)

Perian (? - installed 2011-07-23)

Time Machine:
Time Machine Not Configured!

Auto backup:

Volumes being backed up:

Destinations:

7 local snapshots

Oldest local snapshot: 2020-03-12 23:16:38

Last local snapshot: 2020-03-13 22:02:26

Performance:
System Load: 1.62 (1 min ago) 2.01 (5 min ago) 2.07 (15 min ago)

Nominal I/O speed: 1.81 MB/s

File system: 16.64 seconds

Write speed: 673 MB/s

Read speed: 689 MB/s

CPU Usage Snapshot:
Type Overall

System: 3 %

User: 5 %

Idle: 92 %

Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)

Google Chrome Helper (Renderer) (7) 23.50 % (Google, Inc.)

Google Chrome 17.64 % (Google, Inc.)

WindowServer 13.18 % (Apple)

kernel_task 7.66 % (Apple)

Google Chrome Helper (GPU) 6.08 % (Google, Inc.)

Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)

plugin-container (7) 1.46 GB (Mozilla Corporation)

EtreCheckPro 957 MB (Etresoft, Inc.)

Adobe Photoshop CC 2019 832 MB (Adobe Systems, Inc.)

Google Chrome Helper (Renderer) (7) 671 MB (Google, Inc.)

firefox 471 MB (Mozilla Corporation)

Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)

mDNSResponder 4 MB / 611 KB (Apple)

com.avg.proxy 2 MB / 158 KB (AVG Technologies CZ, s.r.o.)

netbiosd 218 KB / 427 KB (Apple)

Spotify 269 KB / 20 KB (Spotify)

Dropbox 51 KB / 99 KB (Dropbox, Inc.)

Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)

coreaudiod 14 (Apple)

WindowServer 4 (Apple)

CEPHtmlEngine Helper (2) 2 (Adobe Systems, Inc.)

Google Chrome Helper (Renderer) (7) 1 (Google, Inc.)

Google Chrome 1 (Google, Inc.)

Virtual Memory Information:
Physical RAM: 16 GB

Free RAM: 89 MB

Used RAM: 12.29 GB

Cached files: 3.63 GB

Available RAM: 3.71 GB

Swap Used: 9.92 GB

Software Installs (past 30 days):
Install Date Name (Version)

2020-02-17 Numbers (6.0)

2020-02-17 Pages (8.0)

2020-03-04 WhatsApp (0.4.930)

2020-03-05 MRTConfigData (1.56)

2020-03-05 XProtectPlistConfigData (2115)

2020-03-11 Adobe Flash Player (32.0.0.344)

2020-03-13 Polarr Photo Editor (5.10.16)

Diagnostics Information (past 7-30 days):
2020-03-13 08:37:04 signpost_reporter - High CPU Use

Executable: /usr/libexec/signpost_reporter

2020-03-13 06:40:45 Adobe After Effects 2020.app - High CPU Use

Executable: /Applications/Adobe After Effects 2020/Adobe After Effects 2020.app

2020-03-12 23:28:37 TeamProjectsLocalHub.app - Crash (3 times)

Executable: /Applications/Adobe After Effects CC 2019/Adobe After Effects CC 2019.app/Contents/TeamProjectsLocalHub.app

Details:

/Applications/Adobe Premiere Pro CC 2019/Adobe Premiere Pro CC 2019.ap

p/Contents/TeamProjectsLocalHub.app/Contents/MacOS/…/Frameworks/LogSe

ssion.framework/Versions/A/LogSession

Assertion failed: (! detail::singleton_wrapper< T >::m_is_destroyed),

function get_instance, file …/…/Components/ThirdParty/ASL/boost_libr

aries/boost/serialization/singleton.hpp, line 131.

2020-03-12 17:47:21 AdobeIPCBroker.app - Crash

Executable: /Library/Application Support/Adobe/*/AdobeIPCBroker.app

2020-03-10 07:39:29 SceneKitQLThumbnailExtension - Crash

Executable: /System/Library/Frameworks/SceneKit.framework/PlugIns/SceneKitQLThumbnailExtension.appex/Contents/MacOS/SceneKitQLThumbnailExtension

Details:

dyld3 mode

2020-03-09 19:12:11 WhatsApp.app - Crash

Executable: /Applications/WhatsApp.app

2020-03-08 11:32:17 Adobe Lightroom Classic.app - Crash

Executable: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app

Details:

terminating with uncaught exception of type std::__1::system_error: mu

tex lock failed: Invalid argument

abort() called

2020-03-07 23:11:15 Adobe Photoshop CC 2019.app - Crash

Executable: /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app

End of report

<p class="cite">hendrik ijzerbroot op 12 maart 2020 om 15:58</p> Wat zijn de symptomen dan precies? Gaat het beeld haperen? Laat eens tegelijk met de video activiteitenweergave eens meedraaien. Als je geheugendruk erg groot is (rood dus) terwijl er geen andere geheugen vretende programma’s open zijn is er kennelijk sprake van een memory leak want een video afspelen (dit in tegenstelling tot editen) zou vandaag de dag geen probleem meer mogen zijn.
Nee. Het beeld staat stil en bij play gebeurt er niks.

Je hebt Apple’s Gatekeeper uitgezet, maar wel drie AV programma’s draaien… WTF.

 

Dat viel mij ook al op en aangezien Malwarebytes er toch op staat: wat is dáár het rapport van?

De oorzaak lijkt in de ‘core-video’ te zitten aangezien meerdere applicaties er last van hebben. Maar het is wel vreemd dat het dan wel een poosje na opstarten blijft werken en dat impliceert toch dat het met de CPU/GPU en het geheugen heeft te maken.

 

Als het beeld eenmaal stilstaat werkt de rest (zoals de Finder) dan nog wel goed? Indien op dat moment de gehele Mac traag is is je geheugen ‘vol’ gelopen.

Ja, dat functioneert allemaal gewoon goed.

Ik heb het nog een paar keer in de gaten gehouden.
Als ik na het vastlopen opnieuw ben opgestart gaan de ventilatoren blazen.
De onderkant van MacBook is niet heel erg warm. Soms is ie wel vrij warm, soms heet en dan is er nog wel bewegend beeld.
Het lijkt erop dat er geen relatie is tussen temperatuur en het niet kunnen spelen van video’s.
Aan de andere kant is het opmerkelijk dat ie na een vastloper+herstart een paar seconden gaat koelen.